This legal document is provided in English as the authoritative version.
Database LLC ("Database," "we," "us," or "our") operates the Database mobile application (the "Service") and this website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
1. Information We Collect
Information You Provide Directly
When you create an account or use the Service, you may provide us with:
- Account information: Name, email address, phone number, business name, and password.
- Business information: Business name, logo, brand colors, service descriptions, pricing, and location information.
- Client data: Information you enter about your clients, including names, contact details, appointment history, notes, and loyalty records.
- Payment information: Billing details for subscription plans. Payment transactions are processed through secure third-party payment processors. We do not store full payment card numbers.
- Communications: Messages or support requests you send to us.
Information Collected Automatically
When you use the Service, we may automatically collect:
- Device information: Device type, operating system version, unique device identifiers, and mobile network information.
- Usage data: Features you use, screens you visit, actions you take, and the date and time of your activity.
- Log data: IP address, browser type, pages accessed, and crash reports.
- Location information: Approximate location derived from IP address for currency and language detection. We do not collect precise GPS location without your explicit consent.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and provide the Service.
- Process bookings, appointments, and transactions.
- Send transactional communications (appointment confirmations, reminders, receipts).
- Send marketing communications you authorize through the Service (such as bulk email campaigns to your clients on your behalf).
- Personalize your experience and improve our Service.
- Analyze usage patterns to develop new features.
- Detect, prevent, and address fraud, security, or technical issues.
- Comply with legal obligations.
- Respond to your support requests and communications.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:
- Service providers: We work with trusted third-party vendors who help us deliver the Service (cloud hosting, email delivery, analytics, payment processing). These providers are bound by confidentiality obligations and may only use your data to perform services on our behalf.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
- Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Protection of rights: We may disclose information to enforce our Terms of Service, protect the rights, property, or safety of Database, our users, or others.
- With your consent: We may share information with third parties when you give us explicit consent to do so.
4. Your Client Data
When you use Database to manage your clients, you are the data controller for that client information. We act as a data processor, storing and processing that data solely on your behalf and according to your instructions. You are responsible for ensuring you have the appropriate legal basis to collect and store your clients' personal information and to send them marketing communications through our platform.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit using TLS/HTTPS.
- Encryption of sensitive data at rest.
- Access controls and authentication requirements.
- Regular security reviews and audits.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you the Service. If you close your account, we will retain your data for a period of 90 days, after which it will be deleted or anonymized, unless we are legally required to retain it longer. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Portability: Request an export of your data in a machine-readable format.
- Objection: Object to processing of your information in certain circumstances.
- Withdrawal of consent: Where we rely on consent, withdraw it at any time.
To exercise any of these rights, contact us at support@mydatabaseapp.com. We will respond within 30 days.
8. Children's Privacy
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. By using the Service, you consent to such transfers.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will also send a notification through the app or by email. Your continued use of the Service after any changes constitutes acceptance of the new policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Database LLC
Miami, Florida, United States
Email: support@mydatabaseapp.com
Website: https://mydatabaseapp.com